# Blake's Customer Connection

> I teach you how to win with customer experience.

- **Platform:** substack
- **Category:** Business
- **Subscribers:** 7K
- **Paid subscribers:** 490
- **Last updated:** 2026-07-07
- **URL:** https://blakemorgan.substack.com
- **Profile:** https://newsletterinsights.io/newsletter/blakemorgan

## Recent Posts

- [What CX Leaders Can Learn From The Laws of Employee Experience](https://blakemorgan.substack.com/p/what-cx-leaders-can-learn-from-the)
- [The Transformation Economy: Why Customer Outcomes Matter More Than Ever](https://blakemorgan.substack.com/p/the-transformation-economy-why-customer)
- [How Great CX Turns Customers Into Superfans](https://blakemorgan.substack.com/p/how-great-cx-turns-customers-into)
- [The CX Strategy Behind Bimbo Bakeries’ 12,000 Delivery Routes](https://blakemorgan.substack.com/p/the-cx-strategy-behind-bimbo-bakeries)
- [Service at Scale: The AI Model Driving Sales and Loyalty](https://blakemorgan.substack.com/p/service-at-scale-the-ai-model-driving)
- [How CAVA Integrates Hospitality, Experience, and Rewards at Scale](https://blakemorgan.substack.com/p/how-cava-integrates-hospitality-experience)
- [Experience Is Everything: The CX Strategy Gap Behind AI Adoption](https://blakemorgan.substack.com/p/experience-is-everything-the-cx-strategy)
- [What Makes AI Customer Support Work at Scale](https://blakemorgan.substack.com/p/what-makes-ai-customer-support-work)
- [What It Takes to Deliver Customer Experience That Feels Personal at Scale](https://blakemorgan.substack.com/p/what-it-takes-to-deliver-customer)
- [Unifying the Contact Center: Salesforce’s Agentic AI Vision for Customer Service](https://blakemorgan.substack.com/p/unifying-the-contact-center-salesforces)

## Sponsors

- Crescendo
- SalesforceOrganizations
- RingCentral
- Salesforce
- SERVICENOWReady